DoubleCheck lets you exchange payment instructions safely. If you use DoubleCheck correctly and then your money is stolen, we will cover your losses.

No. Your bank won’t, because they followed the instructions you gave them: they regard it as not their problem. If you have Crime, Fidelity, or Cyber insurance, then probably it either doesn’t cover this scenario, or else caps coverage well below your likely exposure.

Our guarantee applies as long as you use DoubleCheck according to our guidelines. You have to use DoubleCheck to transfer the payment instructions, and you have to wire to those actual instructions!

For example:

1. You ask Pat for their payment instructions via DoubleCheck.
2. Pat sends you their instructions via DoubleCheck.
3. You send a wire to the destination you got in DoubleCheck.

Then you’re covered.

But:

1. You ask Pat for their payment instructions via DoubleCheck.
2. Pat sends you an email with payment instructions.
3. You send a wire to the instructions you got in the email.

Then you’re not covered. (Because: how can we all know where that email really came from)?

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We guarantee that the money will go to the destination specified in the DoubleCheck transaction. But we can’t mediate business disputes between legitimate counterparties.

No, we understand that not all transactions make sense for this.

Our financial resources are backed by a new insurance policy, written by a leading carrier specifically for our platform.

Absolutely. We can almost certainly handle enough for your transactions.

Contact us for more details about our platform and its guarantees.